![]() ![]() Once registered, Symantec VIP overrides the messages that you set here and sends the SMS message listed in the China-specific Message section at the bottom of the SMS Message Settings page for the Credential Registration, Security Code Service, and Temporary Password messages. To guarantee delivery of SMS messages in China, you must register a friendly name and an SMS message language (English or Simplified Chinese). To configure SMS message settings, follow these steps: Important: Due to how China manages incoming SMS messages, users in China may experience intermittent SMS message failures. As a last resort, Intel IPT can be temporarily disabled in your system BIOS to eliminate this as the cause of the issue. Symantec recommends that SMS messages be less than 160 characters. Install the latest version of VIP Access for Desktop from Register the new credential ID with the service(s) the previous credential ID was being used to access. (VIP Manager substitutes "_OTP_" with a valid security code).Ĭlick the button for Line Break to add a line break to a message. To add a security code tag, click the button for Security Code Tag or type the variable "_OTP_" where you want a security code to be included in the message. You must include a security code tag in the message. Both VS and SY prefixes are recognized equally by the VIP cloud. New installations will be issued an SY credential ID. Note the following when you create the message text: Symantec VIP Access has begun issuing credential IDs with an SY prefix.Existing VIP Access apps with a VS prefix will retain that credential ID if the app is updated. You should educate your end users that they must contact their Support representative to opt out of SMS messages or to obtain help if they do not get a response from SMS keywords. However, if the local carrier overrides the SMS From number in the SMS message, all SMS keywords (including HELP and STOP) will fail without notifying the end user. ![]() The message includes support contact information. VIP responds with a message providing instructions for opting out of SMS messages. ![]() End users can obtain help by replying HELP to the SMS message. Use the SMS Message Settings page to identify yourself as the sender, and edit the SMS message text. Symantec uses SMS messaging to send security codes to your credential users. Getting Started with VIP Access for Desktop. ![]()
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